It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
Customers will want to talk to you if they believe you can solve their problems.
Coming together is a beginning. Keeping together is progress. Working together is success.
Customer complaints are the schoolbooks from which we learn.
As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.